How quickly can you answer my question?
We answer messages and emails in the order they are received and reply as promptly as possible. In most cases you will hear back from us within 24 hours.
Can I change my shipping address after my order has been placed?
Once an order is placed our team works to pack and ship it quickly, so address changes are not always possible. If you spot a mistake, email us right away with your name and order number and we will do everything we can to correct it before it ships.
How long is the processing period?
Order processing usually takes 1 to 3 business days after you place your order. Most orders are prepared within 24 hours, but during busy periods processing can take up to 3 business days.
What are your general shipping times?
We process and ship orders Monday through Friday, excluding major holidays. Most orders ship within 1 to 2 business days, and you will receive an email with your tracking number soon after.
Will my order come in one package?
Depending on the size of your order, you may receive separate packages that can arrive a day or two apart.
What happens if an item is out of stock or backordered?
If any item is out of stock we will email you with an updated ship date. If we do not expect to restock the item within two weeks, we will automatically refund you for that item.
I received a damaged item, what do I do?
We are sorry your order did not arrive in perfect shape. Please contact us with your name and order number and we will make it right.
How can I track my order?
Use the Track Your Order link in the main menu and enter your tracking number to see where your package is. If you need a hand, we are always happy to help.
Why isn't my tracking number working?
Tracking can take a little time to update after a label is created. If your order is domestic and the tracking number still does not work after a couple of days, let us know so we can confirm your order shipped correctly.
The tracking says delivered, but I haven't received my order?
Once a package leaves our facility, delivery is handled by the carrier. You can contact USPS at (800) 275-8777 to help locate your package at your local post office, and you are always welcome to reach out to us as well.
What do I do if something is missing or damaged in my order?
If anything is missing or damaged, please contact us right away so we can resolve it. We stand behind a 30-day Money-Back Guarantee, so reach out within that window using the Contact Us page or email us at Dingle@saywhenoutfitters.com.
